Process One Help Center
We have answers to the most common questions below, but if you need additional help please feel free to contact us directly.
You can give us a call Mon-Fri from 8am to 6pm (Central Time). Due to increased call volume we may not be able to answer all incoming calls - If you cannot reach us by phone please send us an email and we'll be happy to help..
Popular Help Topics
Get answers to questions about sending your film to us for processing , including mail-in film processing order forms.
Film Processing General Questions
Help with questions about film processing - C41, B+W, E6 and disposable camera developing, printing, and scanning.
Help Ordering Photos Online
Get help ordering your photo print online, including step-by-step instructions for uploading and ordering your prints.
Most print orders are completed within one business day, or faster, depending on the print sizes and quantities in your order. We ship most orders within one day, or if you are picking your order up at our lab, you'll get an email letting you know when your prints are ready for pickup.
How long will it take to complete my film processing order?
For mail-in film processing order please check our current turn-around times.
How much is shipping?
Shipping costs are based on the size of your order, but typically start at $6.99 for standard shipping. If you need your prints faster, we also offer Priority Mail (2-3 days) and Express Mail (1-2 days). We can also ship your film processing order using UPS or FedEx if you prefer.
Where can I get an order form?
You can download an order form for film developing, prints, or video transfers here.
How can I add a personalized name imprint to my wallet size photos?
After you select the print sizes and quantities that you would like, simply tell us in the 'Special Instructions' box that you want your student's name printed on the wallets. We'll add the $5 charge to your order total when we charge your credit card. If you have already begun checking out, you'll see the 'Special instructions' box again at the end of the checkout process, at the 'Review and Submit' step. Get help with name imprinting on your wallet photos here.
How to order photo prints online with mixed finishes in the same order:
If you want to order prints with mixed finishes (matte, glossy, metallic etc.) in the same order you will need to select 'All' under the product list drop-down tab on the print ordering page. When you set the product list to ALL you can order mixed print finishes within the same order.
What size are wallet size photos?
Our wallet size photos are 2.5x3.5" - Standard full size wallet photos, not the smaller 'mini' wallet photos. You can learn more about our wallet size photos with die-cut round corners here.
What are the different paper types available?
Learn more about our photo paper options. We make prints on a wide variety of the finest quality papers from Fuji, Hahnemuhle, Moab and Epson.
What are the print sizes and prices that I can order?
See all of our print prices and sizes here. We make prints from wallet size to poster size, and everything in between. We can make your prints in custom sizes as well.
Where can I find information about film developing?
You can get information about our film developing services here.
Can I drop off and pickup orders at your lab?
Sure! We are happy to help walk-in customers in our lobby, Monday through Friday, from 10am to 6pm.
How do I send film in for processing?
First you'll need to download an order form: Get a mail order form here. Then complete the order form and send it to us along with your film - we will complete your order and send it back. You can choose to pay using PayPal, or you can fill out your credit or debit card info on the order form.
Do I need a mailer or an order form?
We don't supply mailers, so you can send us your film in any kind of package you like, just make sure it is securely closed, along with your order form. You can download your order form here..
How can I pay for my film processing order?
We accept Visa, MasterCard, Amex, Discover and PayPal. You can enter your credit card payment information on the order form or choose the PayPal option. If you select PayPal we will email an invoice through PayPal which you can then pay online. Once your order has been paid we destroy your payment information - we do not retain your payment information.
How do I pay for my order using PayPal?
Once your order is complete we will email the PayPal invoice to you. Then, you'll click on the link in the email to view and pay your bill online using PayPal.
What if I don't have a PayPal account?
If you don't have a PayPal account, that's just fine - you can checkout online as a guest with your credit or debit card, without creating an account.
Where is your photo lab located?
We are located in Overland Park, KS - in the Kansas City Metro area. You can find our address and directions here: Contact and find Process One
Having trouble uploading photos to order prints online?
Your web browser may be too old to support our online picture ordering system. You can get a FREE, better browser below. TIP: We recommend Google Chrome.
Still need more help?
Call us at 1-888-562-7970 Mon - Fri: 8am to 6pm (Central Time)
Send us an email - Please send us an email here.