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Privacy Policy

We will make every effort to ensure that your personal information and privacy is safe, and we will never share or sell your personal information.  Safeguarding your valuable personal information is a responsibility that we do not take lightly.

Our privacy promise:

Your privacy is very important to us. We make the following commitments to ensure that your privacy is protected, whether you are making a purchase from us or are simply visiting our website.
• We will safeguard your privacy and keep your personal information safe and secure.
• We will NEVER sell your personal information to anyone for ANY reason.
• If our Privacy Policy changes, we will make the changes easily available to you on our website.
• If you have any questions about your privacy, we will be ready to answer your questions promptly.
• If you feel that some or all of our Privacy Policy needs attention, we will be happy to discuss it with you. We value your feedback, and appreciate hearing from you.

A summary of our Privacy Policy

We will never collect information from you unless you are placing an order or signing up for an online account. When we do ask for information, here is what we will collect from you:
Your name, mailing address, email address, and phone number

We will collect this information so that we can process and ship/deliver your order(s) to you, arrange for payment, or to identify you if you are coming into our lab to pick up your order(s).  We also may use this information to contact you in the event that we need to discuss your order with you.

Email address

We will collect your email address so that we can provide you with a login and access to your account, to communicate with you regarding your order status, as well as informing you of changes to your account. We also may use this information to contact you in the event that we need to discuss your order with you. We will also use your email address to send special offers, discounts or news regarding our services. We will not share or sell your email address.

Credit or debit card information

We will require credit or debit card information for payment when you are placing an order online.  We don't keep or store your card data after your order has been completed.  We use PCI compliant card systems to protect your data, and strive to employ the latest card data security procedures and systems.

Your information will only be used or accessed by us or one of our online systems providing partners, including our e-commerce, website, and credit card processing partners solely to provide you with access to our products and services.  We only use trusted partners to provide technology, support and processing services, and we will never sell or share your personal data.  To learn more about our data partners you can contact us here.

Website tracking, information use, user access to data, and 'opting-out'.

Online website tracking and third party 'cookies'

We will only use web software that helps us ensure that our website is performing correctly and delivering the best experience to our website users and customers. We will not use third party 'cookies', pop-up ads, 'adware' or other software to attempt to track you or to push third party sales offers to you. We will at times deploy web software to identify you and your computer/device so that we can provide you with the appropriate content for you and your device.

Personal information use

We will only use your personal information to:

• Provide login access to your account
• Identify you for purposes of payment as well as completing and delivering / shipping your order
• To communicate with you regarding your order and your order status
• Communicate with you regarding our products, services and offers

User access to data and personal information

You, as the 'user', will have access to your account information. You can update and make changes to your account at any time. You can access your online account by logging in here. To completely remove your account and information from our system you can contact us here.

Opting out of our email marketing and communication

You can, at any time, opt out of our use of your information for marketing purposes without affecting your ability to place orders online. Simply contact us here and we will remove you from our marketing list. However, we will need to keep your email address in our online ordering system if you wish to continue to place online orders with us, since without your valid email address we will not be able to provide you with access to our online ordering system, and you will not be able to order products and services from us online.

Our privacy commitments

• We won't sell your personal information to anyone. Ever.

• We will keep your personal information only to identify you and allow you to access your online account, and to enable you to order products and services from us online.

• If you want us to permanently remove your personal information from our system we will do it promptly, and for any reason.

Contact us by email here and we will be happy to remove your information.

Written inquiries can be mailed to us at:
Process One
7105 W. 95th St.
Overland Park, KS 66212