Returns and Exchange Policy

We want you to be happy with your prints!

If for any reason you are not happy with your prints please let us know, and if possible, we'll remake them.  Remakes are always no charge, and we are always happy to work to make your prints perfect.  If we can't remake your prints to your satisfaction, we will be happy to provide a full refund.

If we can't remake your prints to your satisfaction, you may return them within 60 days for a full refund.

For returns or exchanges, please follow the guidelines below:

• Please contact us as to arrange for the remake or return of your prints, so that we can discuss how to make it right.

• Returns or exchanges for remakes must be made within 60 days of purchase.

• We do not guarantee the quality of your photography, only the quality of our prints.

• Remakes will be ready and/or shipped out within one day of receiving the defective prints.

• Refunds will be made within one business day of receiving defective prints returned for a refund.

• To arrange a refund or exchange please contact us at 1-888-562-7970 so that we can process your refund or exchange smoothly and quickly.

Returns should be sent to us here:
Process One
Attn: Returns
7105 W. 95th St.
Overland Park, KS 66212