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Get help here.

Get help from Process One here.

We have answers to the most common questions below, but if you need additional help please feel free to contact us directly. You can give us a call Mon-Fri from 8am to 6pm, and on Saturdays from 10am to 6pm (Central Time).


How long will it take to complete my order?

Most orders are completed within one business day, or faster, depending on the print sizes and quantities in your order. We ship most orders within one day, or if you are picking your order up at our lab, you'll get an email letting you know when your prints are ready for pickup.


How much is shipping?

Shipping costs are based on the size of your order, but typically start at $5.95 for standard shipping. If you need your prints faster, we also offer Priority Mail (2-3 days) and Express Mail (1-2 days). We can also ship your film processing order using UPS or FedEx if you prefer.

Where can I get an order form?

You can download an order form for film developing or prints here.


How can I add a personalized name imprint to my wallet size photos?

After you select the print sizes and quantities that you would like, simply tell us in the 'Special Instructions' box that you want your student's name printed on the wallets.  We'll add the $5 charge to your order total when we charge your credit card.  If you have already begun checking out, you'll see the 'Special instructions' box again at the end of the checkout process, at the 'Review and Submit' step.  Get help with name imprinting on your wallet photos here.


Where can I find information about film developing?

You can get information about our film developing services here.

What are the print sizes and prices that I can order?

We make prints from wallet size to poster size, and everything in between!  See all of our print prices and sizes here.


What are the different paper types available?

We make prints on a wide variety of the finest quality papers from Fuji, Hahnemuhle, Moab and Epson.  Learn more about our photo paper options.


How to order prints with mixed finishes in the same order:

If you want to order prints with mixed finishes (matte, glossy, metallic etc.) in the same order you will need to select 'All' under the product list drop-down tab on the print ordering page. When you set the product list to ALL you can order mixed print finishes within the same order.


Call us at 1-888-562-7970    Mon - Fri: 8am - 6pm I Sat: 10am - 6pm (Central Time)
We answer the phone!  No menus, prompts or voicemail - we'll pickup when you call.

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